BARISTA MAGAZINE
WHO'S ON THE COVER...
Field Reports
Australia Sumatra
Processing the Process By Tim Hill
Coffee Women of the Pacific Northwest By Sarah Allen
The Future of Manual Brewing By Mark Pfaff & Keith Gehrke
One by One:
Dialing in Your Customer Service By David Schomer
Cashbox: How to Say You're Fired
By Tracy Allen First Year
By Michael Phillips Field Report: Australia 26 Customer Service Dialing in Your 72 Processing the Process 42 42 51 68 72 76 78
VOLUME 8, ISSUE 1 APRIL + MAY 2012 ANNIVERSARY ISSUE
Sarah Dooley (left), Laila Ghambari (middle) and Anna Gutierrez Learn more about them on page 51
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IN EVERY ISSUE Contributors 8 Editor's Letter
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Tipjar 12 Foam 14 Pull 20 Stuff 36 I Love Stuff
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Calendar 85 Ad Index
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